Quite often, marketing is considered the fun, creative, and inventive part of an organization’s promotion efforts. Little recognized to most is the second part of marketing: measuring the results of those efforts. Some questions to ask your company staff after your latest round of online and offline marketing efforts:
1) How many people responded because of the Facebook shares.
2) How many people responded because of the paid ads? (this should really be looked at as FB ads aren’t cheap sometimes).
3) How many people responded because of being given a business card?
4) How many people responded because of a personal invite / referral ?
5) How many people responded because of a video, TV ad, or print ad (broadcast unidirectional communications).
6) How many people responded because the goods / services you market are required (i.e. insurance, healthcare, groceries, etc)
7) How many people responded to a tradeshow table, event tent, or mall vendor table?
8) How many congregants joined because… (fill in the metric I missed)
It’s important to look at these numbers because energy, effort, and money is spent in each of these marketing channels and repeating them without knowing which are producing results and which are not can be very cost ineffective.
At some point it could even be interesting to survey a sample and ask “Why haven’t you responded to our marketing”? It could be useful to find out what the barriers are, both real and perceived, and ultimately whether it’s coming down to cost, tagline, perceived non-need, etc.
Executing marketing is only half the equation, actually measuring effectiveness and revising is the other half. Such an effort can be started by creating a free survey on a website such as Survey Monkey or Poll Daddy and distributing it to a test sample. The next step is to compile the results and analyze them with the help of your team or perhaps a research analyst. “Correlation isn’t always causation” as they say. There may also be confounding and lurking variables.
Confounding happens when we see a result that could be partially due to a variable we don’t control. A movie theater promotion may increase ticket sales but their marketing team can’t be certain if the promotion was the cause of the increased ticket sales if it was also raining badly during the marketing period. The rain many have caused people to abandon outdoor activities and go to the movies instead. The actual effect of the theater’s promotion is confounded by the rainy weather. Was it the rainy weather? Was it the discount? Was it both? We do not control the weather.
A lurking variable is one you haven’t taken into account and creates a connection that otherwise wouldn’t be connected. A common example is the number of firefighters at a house fire and the damage incurred by the fire. You could conclude that because you have more firefighters at a fire, you have more overall damage. The lurking variable however is the fire’s intensity. The fire’s intensity leads to both more firefighters being called and more damage. This is a popular textbook example to explain a lurking variable.
It’s rare a business actually assesses itself and it’s efforts like this but I think it’s important to at least consider doing. Even if your business only examines some of these questions and some of these factors, you can begin to examine the ‘science of marketing’ and how it affects your business plans.