Scope of Work Document: IT Services
Client Company Summary
Scope of Services:
Lemur Technology LLC provides desktop support / management services to Client Company. Desktop support / management services offered by Lemur Technology LLC are designed to help to foster the following:
- Consistent usability of existing hardware
- Proactive actions to prevent / mitigate downtime
- Enhanced employee / patient experience at Client Company
Lemur Technology LLC provides desktop support services to Client Company.
- Weekly remote desktop scans for [up to two key employees] which include manual malware removal, cache cleaning, manual virus removal, and windows updates when necessary.
- On-Demand visits to the office after Windows updates to reconnect peripherals deemed by Microsoft not supported by Windows Updates.
- Printer and peripheral support for personal printers, label printers, and network printers.
- Internet trouble shooting after Comcast has been contacted.
- On-demand remote scans for the rest of the client company staff.
- On site and in-office hardware setup & configuration for new and existing staff.
- Unlimited consulting calls & inquiries.
- Management of Office 365 subscriptions
- On site and in-office hardware repair (as needed).
- Management of hardware asset inventory management spreadsheet
Total cost: $400/month